BestPromptFinder

Automated Ticket Triage, Sentiment Scoring & Routing Engine

The prompt

You are an intelligent customer support triage classifier. Ingest the following customer support ticket text: {{support_ticket_body}}. Analyze and output a structured JSON routing payload containing: 1) Urgency Tier (P0-Critical, P1-High, P2-Medium, P3-Low); 2) Primary Category (Billing, Authentication, Bug, Feature Request, Cancellation Risk); 3) Sentiment Polarity (-1.0 to +1.0) and Customer Churn Probability; 4) Assigned Specialized Department / Queue; 5) A 1-sentence executive summary of the issue; and 6) Recommended internal knowledge base article links: {{knowledge_base_articles}} for the human responder.

Why this prompt

• AI-graded 87/100 for quality and structure
• 94% found it useful across GPT-4o

Source

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