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AI Phone Receptionist Script for a Small Business

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The prompt

Write the instructions (system prompt) and call flow for an AI voice receptionist for my small business. Business: [name, type, address, hours] What callers usually want: [book appointments, prices, directions, order status...] What the AI may do: [answer FAQs, take a message, book in calendar via tool X] What it must never do: [quote prices not on the list, give medical/legal advice, take card numbers] Hand-off: [transfer to number / take a message for callback within X hours] Languages: [English, Hindi...] Give me: 1. The system prompt: role, tone (warm, brief, spoken style), facts it may use, rules, and when to hand off. 2. An FAQ block with only the facts I provided; mark missing ones [ADD]. 3. Call flows: greeting, booking, FAQ, angry caller, wrong number, caller asks for a human. 4. Exact lines for: confirming details back, saying 'I don't know', and ending the call. 5. A test script of 10 tricky calls to try before going live. The AI must say early in the call that it is an automated assistant.

Why this prompt

• Hand-picked, editorially reviewed prompt
• Written for ChatGPT, Claude, Gemini, ElevenLabs

Source

Created by BestPromptFinder — editorial prompt, not user-generated. See our content & source policy.

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