BestPromptFinder

Support Ticket Triage Router

Quality, usefulness and confidence are AI evaluations out of 100 — not user ratings. Community results come from visitors' "worked / didn't work" votes below. How scoring works →

The prompt

As an operations architect and executive-assistant agent, classify incoming support tickets and route them using severity, intent, customer value, and required expertise. Inputs: {{ticket_batch}}, {{support_teams}}, {{sla_rules}}, {{vip_definition}}. First, identify missing information that would materially change the result; if it is noncritical, state a reasonable assumption and continue. Separate facts from recommendations. Do not invent dates, owners, commitments, customer facts, or policy rules. Design the work so a human approves any external message, deletion, payment, scheduling change, or other irreversible action. Produce ticket category, severity, routing team, SLA, suggested first response, duplicate flags, and escalation triggers. Use concise tables where they improve scanability. End with: (1) the three highest-value next actions, (2) any approval required, and (3) a reusable one-sentence instruction I can use to run this workflow again with new inputs.

Why this prompt

• AI-graded 88/100 for quality and structure
• Written for GPT-5.6 Sol

Source & licence

• Original source: tech.co ↗
• Author / dataset: Uploaded
• Licence: Not stated by the source. Review the original source terms before commercial reuse.
• Adapted: Wording lightly edited by BestPromptFinder (2026-10-13).
• Imported: 2026-09

Related Customer Support prompts