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Grade Customer Service Replies

Quality, usefulness and confidence are AI evaluations out of 100 — not user ratings. Community results come from visitors' "worked / didn't work" votes below. How scoring works →

The prompt

Act as a customer-support QA reviewer and grade the replies below.

Inputs: [paste each customer message and agent reply as numbered pairs]
Company tone guide: [optional, e.g. friendly, no jargon]

For each pair, output a row in a table with these columns:
| # | Rating (Excellent / Good / Poor) | Solved the problem? (Y/N) | Owned any mistake? (Y/N) | Tone respectful? (Y/N) | Reason (max 2 sentences) | Improved reply (only if not Excellent, under 80 words) |

After the table: the three most common issues across all replies, and one coaching tip for each.

Judge only what is in the text; don't assume details the customer didn't give.

Why this prompt

• AI-graded 85/100 for quality and structure
• Written for GPT-5.6

Source

Created by BestPromptFinder — editorial prompt, not user-generated. See our content & source policy.

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