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Shipping Delay Message to Customers

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The prompt

Act as a customer-care writer for an online store. Write messages telling customers their order is delayed. Details: - Store name: [NAME] - Why it's delayed, as much as I can share: [REASON, e.g. courier backlog, stock arriving late, weather] - New expected date: [DATE or RANGE] - What I can offer: [e.g. free shipping on the next order, a cancel-and-refund option, a small discount code, nothing] - Channels: [email / WhatsApp / SMS] - Order details placeholder style: [e.g. {first_name}, {order_id}] Write: 1. An email (under 150 words) that says sorry once, gives the new date, explains briefly, says what they can do (wait or cancel), and how to reach us. 2. A WhatsApp message under 300 characters. 3. A follow-up for when the order finally ships. 4. A reply for an angry customer who has already messaged twice. Rules: don't promise a date I didn't give; don't blame the customer or a named courier publicly; keep the refund option easy to find.

Why this prompt

• Hand-picked, editorially reviewed prompt
• Written for ChatGPT, Claude, Gemini

Source

Created by BestPromptFinder — editorial prompt, not user-generated. See our content & source policy.

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