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Support Macro Replies for Your Most Common Questions

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The prompt

Write a set of saved replies (macros) for my support team that answer common questions clearly and kindly. Business: [what we sell] Top questions or issues: [list 8-12, e.g. where is my order, how to reset password, refund status, damaged item] Our real policies: [paste refund, shipping, warranty rules] Tone: [friendly / formal], channel: [email / chat / WhatsApp] For each macro: - A title the team can search. - The reply, under 90 words, with [CUSTOMER NAME], [ORDER ID] and other placeholders. - What to check before sending it. - When NOT to use it and to escalate instead. Rules: follow only the policies I pasted; never promise refunds, timelines or compensation beyond them. Avoid blaming the customer. Each reply ends with one clear next step. Add a short internal note on how to personalise the first line.

Why this prompt

• Hand-picked, editorially reviewed prompt
• Written for ChatGPT, Claude, Gemini

Source

Created by BestPromptFinder — editorial prompt, not user-generated. See our content & source policy.

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